Terms & Conditions

Wood & Wonder Terms & Conditions   

PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.  

When placing an order with Wood & Wonder, you will be required to acknowledge that you have read, and agree to, the terms and conditions as outlined here.   

Processing Time:

All products are made-to-order. The average processing time for orders is 5-10 business days from the date of purchase and will depend on what is ordered and the quantity. If your order is time sensitive, please email info@woodandwonder.ca prior to ordering to determine the processing time. Please note that the processing time does not include shipping time.

Delivery:

Free local contactless delivery is available within the Hamilton, Ontario, and surrounding area on orders that subtotal $50 or more. If the customer's address (based on postal code) is eligible for free delivery, the option will appear at checkout.

Pick-Up:

Please note that pick-up is not available.

Shipping Within Canada:

Once an order has been processed, it will be shipped via Canada Post. Wood & Wonder has no control over shipping time, but most customers receive their order within 7 business days of it being shipped. Once an order has shipped, the customer will receive an email with the tracking number. Please note that the shipping times shown at checkout are the estimated Canada Post shipping times and do not include the processing time. Shipping fees are determined by the carrier at checkout.

Shipping Outside of Canada:

Once an order has been processed, it will be shipped via Canada Post (and then subsequent carriers). Wood & Wonder has no control over shipping time, but most international customers receive their order within 2-3 weeks of it being shipped. Once an order has shipped, the customer will receive an email with the tracking number. Please note that the shipping times shown at checkout are the estimated Canada Post shipping times and do not include the processing time. Shipping fees are determined by the carrier at checkout. For orders outside of Canada, the customer is responsible for any additional fees, duty, import taxes, etc that may be unforeseen. Wood & Wonder is not accountable should the customer incur any additional fees for ordering outside of Canada.

Colours:  

Customers can expect there to be some slight variance in the colours of the products in person than what appears on their screen as device screens are incapable of showing the exact colour that appears in person.    

Return Policy  

All orders are individually handcrafted and made-to-order. Sales are final once payment has occurred. As customer satisfaction is very important, if you are not happy with your order, please email info@woodandwonder.ca within 7 business days of receipt.  

In the event an arrangement is damaged through the shipping process, please take a picture of the damage and attach it to an email to info@woodandwonder.ca within 7 business days of receipt and it will be replaced.     

Cancellation Policy:   

Orders may be canceled within 24 hours of the date-of-purchase by emailing info@woodandwonder.ca with the subject line “Cancellation.” A refund on a cancelled order will be applied to the original method of payment.   

Substitution Policy:  

Wood & Wonder reserves the right to substitute a type of flower for another of equal or greater value based on availability or aesthetics.    

Pricing:  

Pricing is valid at the point-of-purchase. At all other times, Wood & Wonder reserves the right to alter the price of products offered through the online shop.     

Resale:  

Please note that customers are not permitted to sell any products purchased through Wood & Wonder at any point in time.     

Intellectual Property (IP):  

It is not permitted to use, copy, reproduce, or distribute any Intellectual Property owned by Wood & Wonder. Intellectual Property refers to anything shown on the Wood & Wonder website and social media accounts, including, but not limited to, the Wood & Wonder logo, photographs, content, product/collection names and descriptions, layout, and designs.   

Photographs:  

All photographs posted on the Wood & Wonder website belong to Wood & Wonder.  

Any customer photographs of Wood & Wonder products that have been provided to Wood & Wonder are permitted to be posted to the Wood & Wonder website or social media accounts. If a customer does not want their photo posted or would like their photo taken down from the Wood & Wonder website or social media accounts, please email info@woodandwonder.ca.      

Customer Service:  

If you have any questions, please email info@woodandwonder.ca.